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Frequently Asked Questions

Check out our helpful Frequently Asked Questions below which may well provide you with the answer you're looking for without the need of getting in touch with us.


What are the Delivery Charges?

Birdco.com offer free postage & packaging on all deliveries that come to £30 or over. On orders under that price the standard delivery cost is £3.99. If you join up to our Free Delivery service for your pet food however, then you will never have to pay delivery charges again!

What is your Returns Policy?

We hope you are totally satisfied with every purchase you make from Birdco.com, however, if for any reason you are not completely satisfied with your purchase then please see our Returns Page for all the info you need. All returns need to be sent to Birdco.com, Ideal Shopping Direct Limited, Ideal Home House, Newark Road, Peterborough, PE1 5WG

Where is my Order?

We aim to deliver within 5 working days for all orders. Please note that if your order is made up of a combination of items then deliveries may be made separately. You will see this on your despatch confirmation email. If your order has taken longer than 5 working days then please Contact Us quoting your order number.

How do I Register at Birdco.com?

Registering at Birdco.com is quick and easy. On the Birdco.com homepage you will see a Register button at the top of the page. Simply click on this button that will take you through to a page where you can enter all your details. Finally, hit Register once you have filled in all the information and that's it – you are now free to shop! You will also be able to receive emails about our special offers once you have registered.

How do I Place an Order?

Our user friendly website makes it simple for our customers to shop with Birdco.com. Once you have registered with Birdco.com (see above) you can browse our website to find the pet products you want and click 'Add to Basket' on the items you want to purchase. When you have all the items you want then hit the 'View Basket' button and then 'Proceed to Checkout' and follow the instructions.

Do I Need to do Anything After my Order is Placed?

When we receive your order an Order Confirmation screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details. You can then find out where you order is at any stage by using the online Track and Trace service or by calling our Customer Services team.

How Long Will Delivery Take?

We aim to deliver within 7 working days for all orders. However, during busy periods please allow up to 14 working days. Please also note that if your order is made up of a combination of items then deliveries may be made separately. You will see this on your despatch confirmation email.

How do I change any details stored on Birdco.com?

Once logged in to change any of your registered details on Birdco.com, click on 'my account'. From here you can change your contact details under the address book and also your email address and password under 'account overview'.

How do I Return my Unwanted Items?

If you have ordered a product from us but then decide you want to return it then you can follow this procedure. Return the product within 30 days and a full refund will be processed in accordance to your payment method. Further information can be found on our Refunds and Returns page.